Effective 27 August 2026
Information we collect
We may collect your name, phone number, email address, property address or suburb, service requirements, photographs, correspondence and other information you choose to provide when requesting a quote or communicating with us.
How we collect information
Information may be collected when you use our website, submit a ServiceM8 booking request, telephone or email us, reply to a job-card message, engage us to provide services, or otherwise communicate with our team.
Why we use it
We use personal information to respond to enquiries, assess and quote work, schedule and deliver services, maintain job records, communicate about your property, issue invoices, manage customer relationships, improve our services and meet legal or business-record obligations.
Service providers and disclosure
We may share relevant information with service providers that help us operate the business, including ServiceM8, email and website providers, accounting or payment systems, and contractors involved in delivering approved work. We only disclose information where reasonably necessary for these purposes, where required by law, or with your consent.
Website data and cookies
Our website or hosting providers may collect technical information such as browser type, device information, pages visited, referring pages and approximate location. Cookies or similar technologies may be used for website operation, security and aggregated performance measurement.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
Access and correction
You may ask to access or correct personal information we hold about you. We may need to verify your identity before responding and may be unable to provide access where an applicable law permits or requires refusal.
Questions or complaints
Contact us at info@fnqlandscapes.com.au or 0457 673 987. Please provide enough detail for us to understand and respond to your request. If you remain dissatisfied and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy when our practices, systems or legal obligations change. The current version will be published on this page with its effective date.